Free Road Service

ACE Insurance offers you free roadside assistance with GPS locator service!
We can help you, even if you have car trouble in an unfamiliar location. We will find you with the GPS locator information from your cell phone!

Free Roadside Repair Service

If your insured automobile cannot be driven, temporary repair services may be given free of charge.

	Flat Tire (Spare tire change)		Locked Out
	Powerless Battery (Jumpstart)		Tighten a bolt
	Change of various bulbs, fuses, etc.		Inspect leakage of oil and replenish
	Disengagement of locked hand break		Replenish radiator with water

Attention1:
                  It excludes the following expenses: tire exchange except spare tire,
                  tire repair, battery charging, unlocking for a vehicle with a security
                  device, parts, oil, etc.
Attention2:
This service is free within 30 minutes in case of an automobile
emergency.
Attention3:
Free Roadside Repair Service and Emergency Towing Service for
breakdown are free 3 times per year.

Emergency Towing Service (Free within 50km)

If your insured automobile cannot be driven, we will arrange the vehicle be towed to the nearest auto repair shop, etc.

Attention1:
The following charges shall be borne by the policyholder in case of
running off, tumbling and the like:

Charges for pulling up or raising up the vehicle i) that takes more than 30 minutes, ii) that requires a crane, or iii) if the vehicle needs to be lifted more than 1meter high.
Charges for pulling up the vehicle from a snowy road or a muddy road not from a car accident or breakdown

Attention2:
Free Roadside Repair Service and Emergency Towing Service for
breakdown are free 3 times per year.

Emergency Fuel Delivery (10 liters of Gasoline)

If your insured automobile runs out of gas, we will deliver 10 liters of gasoline to you free of charge. #free one time per year

Trouble Assistance Service

To settle the trouble with your automobile, our professional staff will give you appropriate advice over the telephone.

Long Distance Trouble Support Service

If your insured automobile cannot be driven and you are 100km or more away from your home, ACE will pay for various incidental expenses.

Cell Phone GPS Locator Service

If you cannot explain your current location to the roadside service dispatcher, please use the "Cell Phone GPS Locator Service". We will be able to specify your exact location if you send us your location information from a GPS equipped cell phone or smartphone.

* This service may not be available to some cell phone models, such as the latest
version. Please turn on your GPS function to use this service.

STEP 1
Enter the QR code or WEB address to access the "Cell Phone GPS Locator Service" website.

www.ace-insurance.co.jp/gps/en
Add this page to your bookmark, etc. for your convenience.

⇓

STEP 2
Follow the instructions on the screen to send your location information.
(Make sure the GPS function is turned on)

⇓

STEP 3
Call the roadside service desk and tell the operator that you have sent the location information.

Note

These free services are only available when arranged through the Road Service operator. (When arranged by yourself, the services will not be free of charge.)
We provide these services during the policy period.
If the car accident or breakdown occurred on a US base, we will do our best, however, sometimes it might be difficult to rush to the scene.
These service details may change without notice.