Amending your Insurance Policy

For prompt changes to an address, beneficiary or life insurance policy details, please download the appropriate policy amendment form in the section "Download Forms and Questionnaires", or log in to our e-Service portal.

Alternatively, you can contact our Customer Service Center in the following ways:

By Email

Enquiries.HKLife@acegroupx.com

In Person

Address

ACE Life Insurance Company Ltd.
33/F, ACE Tower, Windsor House,
311 Gloucester Road,
Causeway Bay,
Hong Kong

Office Hours

Monday – Friday
9:00 a.m. – 6:00 p.m.

Saturday
9:00 a.m. – 12:30 p.m.
(Sunday and public holidays closed)

By Phone or Fax

Hotline   (852) 2894 9833
Fax        (852) 2577 0866