Making a claim

The promise of financial safety and security is the very essence of what ACE in Hong Kong is about. We will be here whenever you, your businesses or family need us. If you wish to make a claim, you can download the appropriate claim form in the Forms section.

If you purchased the coverage via an agent or broker, you may submit your claims to them. Alternatively, you may post or fax your claim form with supporting documents to:

ACE Insurance Limited

Claims Department
25th Floor, Shui On Centre
No. 6-8 Harbour Road
Wanchai Hong Kong

Tel: (852) 3191 6800
Fax: (852) 2560 3565

Alternatively, you may contact our Customer Service Center through the following channels:

By Email: Inquiries.HK@acegroupx.com

In Person:

ACE Insurance Limited

25th Floor, Shui On Centre
No. 6-8 Harbour Road
Wanchai Hong Kong

Office Hours
Monday to Friday (except public holidays)
9:00 a.m. – 5:30 p.m.

By Phone or Fax
Hotline: (852) 3191 6222
Fax: (852) 2560 3565

Please note:
The above information is for reference only. All Insureds (as defined in the General Conditions applicable to the Policy) are to lodge/notify claims in accordance with the General Conditions applicable to the Policy as set out in the Policy wording and subsequent endorsement(s), if any.

ACE reserves the right to request the Policyholder (as defined in the General Conditions applicable to the Policy) or the Insured Person (as defined in the General Conditions applicable to the Policy) for any other information or documents which are not specified above, if necessary