Making a Claim

The promise of financial safety and security is the very essence of what ACE Life Hong Kong is about. We will be here whenever you or your family need us. If you wish to make a claim, you can download the appropriate claim form in the section of  "Download Forms and Questionnaires" or you can login to our e-Service portal.

Alternatively, you may contact our Customer Service Center through the following channels:

By Email

Enquiries.HKLife@acegroupx.com

In Person

Address

ACE Life Insurance Company Ltd.
33/F, ACE Tower, Windsor House,
311 Gloucester Road,
Causeway Bay,
Hong Kong

Office Hours

Monday – Friday
9:00am – 6:00pm

Saturday           
9:00am – 12:30pm
(Sunday and public holidays closed)

By Phone or Fax

Hotline (852) 2894 9833
Fax (852) 2577 0866