Strategic Partnership in Direct Marketing
When you partner with ACE, you have an opportunity to earn additional revenue and to enhance the satisfaction of your customers, employees and/or members. How? By offering your customers, employees and/or members insurance products from ACE.
As one of the world’s largest and strongest insurers, we offer a range of products and services capabilities through our distribution channels. Our experienced team of underwriters is also able to work with you to customize insurance products to meet your unique requirements. By partnering with ACE, you know you can count on us to keep your customers, employees and/or members protected. This comes with being ACE insured.
ACE insured means being protected by one of the world’s leading insurance groups with people who understand your risks and those of your customers, and go out of their way to help.
Here are 3 reasons to partner with ACE:
1. Wide breadth of insurance products - As a multiline insurer, ACE offers a diverse range of insurance products for businesses, families and individuals. ACE works very closely with our partners to develop the products to meet the varying needs of different segments of customers.
2. Multiple distribution channels - Implementation of campaigns through multiple distribution channels to promote insurance products through Direct Marketing (link to page 2), Telemarketing, Agency, Bancassurance, Affinity Partnerships, Brokers, Airlines and Alternate Distribution e.g. Mobilassurance
3. Service Excellence – Committed to providing customer and claims service excellence, ACE assigns an account team to each partner. ACE strives to deliver a market-leading, global claims service. We continually work towards timely and satisfactory resolution of each and every claim. By having claims professionals in each office in the Asia Pacific region, we can provide local service to our partners and bring local knowledge to each and every claim.
Direct Marketing
Our partners, particularly the banks, telcos and retailers in the Asia Pacific, are assured of a mutually beneficial relationship with ACE due to our experience in three key areas:
Telemarketing – With more than 3,500 work stations across 10 markets in the region, ACE telemarketing is known for its success in outbound telemarketing. ACE’s telemarketers are located in in-house call centers, owned and managed by ACE. In some countries, they are also located at our partners’ sites. ACE co-manages the infrastructure at some of our partners’ sites. Using a robust, proprietary telephony platform, ACE telemarketers are trained to deliver results and customer satisfaction.
Customer analytics – At the heart of every successful campaign is the customer analysis produced by ACE’s data analytics teams. They are located at global, regional and in some countries, at local levels to conduct detailed analysis of customers’ lifestyles and behavior. Hence, ACE is able to deliver targeted strategies and campaigns such as timed and sequenced offers, ensuring customers are more likely to buy. We have established data security systems and processes in place to safeguard customer data.
Service excellence – Each business partner has an ACE partner management team comprising account management, customer service and claims, committed to delivering a greater customer experience from ACE’s trained customer service executives and an efficient claims process.