Getting Claim Forms

1. Visit our Customer Care Center at ACE Life Assurance, or call 0-2615-6868, from Monday to Friday between 08.30 and 17.00 hrs. Our officer will give/send the Claim Request Form to you
2. Contact one of ACE Life Assurance's branch offices throughout Thailand
3. Contact your servicing agent
4. Download the Claim Form from our website: www.acelife.co.th

Submission of Claim Documents

1. Submit the documents to ACE Life Assurance's head office or branch offices throughout Thailand
2. Submit the documents via registered mail to : 
   Claims Department, 
   ACE Life Assurance Public Company Limited
   130-132 Sindhorn Building, Tower 1, 11th–12th Floor, Wireless Road, Lumpini, Pathumwan, Bangkok 10330
3. Submit the documents to your servicing agent

Claim Time Frames

1. The company will pay the Insured/beneficiary according to the policy's coverage conditions within 15 days of the company receiving the completed claim documents.
2. Should the claim be in doubt, i.e. the claim is not in accordance with the policy's coverage conditions, the company will extend the payment to 90 days to make provisions to investigate the claim further.  

We categorize major claims processing as follows:

• Death claims
• Accident claims
• Health claims
• Waiver of premium claims according to PB rider and WP rider
• Dread disease claims
• Other claims