Claims

In ACE Claims Department, we focus on each client’s individual needs:

• We analyze each claim in a positive manner;
• We offer the best solution for each case;
• We handle the process in a fast, seamless manner;
• We communicate progress in all stages;
• We assign experts for each case in the whole world;
• We give Ongoing Training to your professionals in order to continue to be the best in the market;
• We never forget the efforts made by Clients and Agents;
• We trust our service excellence for clients and agents to be able to concentrate exclusively on their business.
  We are aware of the importance of solving claims within the estimated term and in a satisfactory manner.

In case of accident or natural disaster, please call contact following telephone numbers:

(55) 52 585800
Monday to Thursday from 8:30 a.m. to 5:00 p.m., and Fridays from 8:00 a.m. to 3:30 p.m.

Costumer service (outside normal Business hours), toll free number: 018003627288
For prompt attention please have your policy number handy and give notice of any accident within the first 24 hours, to both your agent and ACE Insurance.

Claims Assistance Office

Address:

Av. Paseo de la Reforma No. 250,
Torre Niza, Piso 15,
Col. Juárez Delegación Cuauhtémoc
CP. 06600
México, DF

Depend of the type of policy you have contracted, you can reach us directly by email:

• • Civil Liability
  • Transport or Marine
  • Property or Fire
  • PBI, Personal Lines or Medium Size Enterprise

Important information:

For all policy contracted by companies

In case of accident or natural disaster if payment is more than $10, 000. 00 USD they must complete the following form: CUSTOMER HISTORY IDENTIFICATION (in Spanish) and collect the information described in DOCUMENTATION NOTICE ART. 140 (in Spanish).

Once the form is completed and gathered the necessary information must be sent to the Area of operations.