Agents & Brokers
Frequently Asked Questions

To assist you in learning more about ACE and our unsurpassed marine insurance products, we’ve provided answers to some common questions below. If you have other questions or would like additional information, please e-mail us or visit Recreational Marine Contacts to find the ACE Recreational Marine office that serves your state.

1. Does ACE insure personal watercraft, such as jet ski and waverunner models?

ACE offers a very competitive program for insuring personal watercraft (PWCs) throughout the United States. You may also go to the Applications & Forms page to view and print a personal watercraft application that outlines the program eligibility and provides easy rating instructions.

2. Will ACE insure boats that are chartered?

ACE offers comprehensive policies for boat owners who charter their boats to others for private pleasure purposes, with six passengers or less. Whether the chartering exposure is occasional or full time, we have a policy to suit your customers’ needs. Eligibility for our charter policies is subject to underwriting criteria. Please click on Recreational Marine Contacts to find the ACE Recreational Marine office that serves your state.

3. How do I obtain an insurance quotation?

If you are an appointed ACE Recreational Marine agent or broker, please use the Recreational Marine Contacts link to find the appropriate ACE office based upon your state location. If you are not an appointed ACE USA producer, please e-mail us and we can refer you to a recreational marine wholesale agent who represents ACE, or see below for more information about new agency appointments.

4. How do I report a claim?

Report Recreational Marine claims by phone or fax to our Marine Claims Department in Wilmington, DE (Phone: 800 945-7461 / Fax: 877 746-4619). You can download and print our Recreational Marine Claims Procedures guide for quick reference. Additional information, including our toll-free number to report claims after regular business hours or on weekends and holidays, can be found by clicking Report a Claim.

5. Who do I call for underwriting/service?

For underwriting and service of both new and existing policies, please use the Recreational Marine Contacts link to find the ACE office that handles your agency based upon your state location.

6. Where do I mail an application?

Completed applications for Recreational Marine insurance should be mailed to the regional underwriting office responsible for your agency. Please use the Recreational Marine Contacts link to obtain the mailing address of the regional office that handles your agency based upon your state location.

7. What type of billing plans do you offer?

We offer both agency and direct bill options. Our direct bill payment options for a Small Boat, Yacht, Charter, Classic Boat and Performance Boat include:

8. Where do customers mail their premium payments?

Customers who are direct billed for their ACE policy should mail their payments together with the remittance stub to:

Please remind your customer to include their policy number on their check.

9. Who do I call to get answers to billing questions?

Please call the ACE Financial Center in Wilmington, Delaware for both direct bill and agency bill inquiries. The toll-free number is 877 490-7427. Listen to the voice prompt and select the appropriate option based upon whether your question is direct bill or agency bill related.

10. Who do I contact to be considered for a Recreational Marine agency appointment with ACE?

If you are interested in exploring an agency appointment with ACE USA, please go to Recreational Marine Contacts and contact the Regional Agency Manager assigned to your state. Potential agents should have an established portfolio of profitable marine business, or access to a reasonable volume of new and profitable marine business to be considered.