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ACE Executive Assistance® Services

Executive Assistance® Services are an array of valuable travel assistance services for U.S.-based companies and non-profit organizations with employees or volunteers traveling overseas on business.

  • Available with Employers Responsibility coverage associated with the ACE USA International Advantage Package® product suite
  • At no extra charge
  • Available 24 by 7 toll free globally
  • Coordinated through two leading emergency travel assistance providers – Europ Assistance USA and iJET Intelligent Risk Systems

 

People Who May Need These Services:

  • Employees living outside home country.
  • U.S. expatriate employees
  • Employees engaged in temporary travel outside home country, including accompanying spouse, child(ren) or other companions(s)
  • Volunteers of non-profit organizations who travel outside home country

Features of Executive Assistance:

  • Emergency Medical Evacuation/Repatriation Services
  • Medical Assistance Services
  • Emergency Political Evacuation/Relocation Services
  • Personal Assistance Services
  • Travel Assistance Services
  • Concierge Services
  • e-Services – online trip planning and tools

Live Services

Policy holders should review their policy for a complete description of coverage and services.

Medical Assistance Services

  • Emergency medical evacuation – when adequate medical facilities are not available locally
  • Repatriation – to country of which employee is resident/citizen, when medically necessary
  • Hospital admission deposit – USD $10,000
  • Medical monitoring – including regular communication to person designated by employee
  • Dispatch of doctor or specialist – when employee’s condition cannot be adequately assessed
    locally

Personal Assistance Services

  • Pre-trip medical referral information – to multi-lingual doctors and/or addresses and phone numbers
    for hospitals
  • Emergency medication – arrangements for transportation
  • Embassy and consular information
  • Lost document assistance – for replacing important documents such as passports and credit cards
  • Emergency message transmission – to one family member and/or employer
  • Emergency cash advance – Up to $1,000 in local currency for emergencies
  • Access to local attorneys
  • Emergency translation/interpreter services and referrals
  • Benefits verification & claims assistance – to coordinate with overseas claims procedures

Travel Assistance Services (when an employee is hospitalized or evacuated)

  • Return of traveling companion/dependents
  • Return of vehicle to rental agency
  • Emergency family travel arrangements – for family members to join hospitalized employee

Emergency Political Evacuation Services

  • Emergency political evacuation - priority access to global provider.
  • Covered employees and volunteers call emergency phone line manned 24/7 by Europ Assistance
    representatives. Call is immediately transferred to iJET representative.
  • Appropriate professional assist as needed.
  • Repatriation to country of which employee or volunteer is resident/citizen, when necessary.

Concierge Services

  • Pre-Trip Assistance
  • Destination Profiles
  • Epicurean Needs
  • Event Ticketing
  • Floral Services
  • Tee Time Reservations
  • Hotels Accommodations
  • Meet and Greet Services
  • Personalized Retail Shopping Assistance
  • Procurement of Hard-to-Find Items
  • Restaurant Referrals and Reservations
  • Rental Car Reservations and Airline Reservations

e-Services

Global Security Information e-Services

  • Access to iJET's online Trip Briefs and Security, Health and Immunization Reports - real time country-specific reports for 200 cities in 180 countries
  • Access to iJET Alert Headlines - up to the minute top 8 global travel advisories

Global Health Information e-Services

  • Access to Europ Assistance health information by country, including recommended medical facilities
  • Access to Europ Assistance trip preparation guidelines

How the Service Works

Medical, Personal, Legal & Travel Assistance – through Europ Assistance USA

  • Employees and volunteers call emergency phone line manned 24/7 by Europ Assistance representative.  Call immediately transferred to iJET representative.
  • Appropriate professional assists employee or volunteer as needed.

Emergency Political Evacuation – through iJET Intelligent Risk Systems

  • Employees and volunteers call emergency phone line manned 24/7 by Europ Assistance representatives.  Call is immediately transferred to iJET representative.
  • Appropriate professional assists employee or volunteer as needed.