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ACE Executive Assistance® Services for Educational Institutions

Executive Assistance® is an array of valuable travel assistance services for U.S.-based schools, colleges and universities whose employees, faculty, students and chaperones travel overseas on sponsored  trips and study abroad programs. A benefit that complements the International Advantage® product suite, Executive Assistance Services are designed to provide:

  • e-Services that include pre-trip security, health and travel information
  • Live Services while they are traveling that include 24 hour access to global providers of emergency medical, personal, legal and travel services, emergency medical and political evacuation or repatriation, and concierge services

Benefits:

  • Available for "covered employees" including accompanying spouse, child(ren) or other companion(s) with Employers Responsibility coverage associated with the ACE International Advantage Package product suite
  • Available for covered students and chaperones with International AD&D and Medical coverage for Students and Chaperones under the ACE International Advantage Package policy. 
  • At no extra charge
  • Available 24 by 7 toll free globally
  • Coordinated through two leading emergency travel assistance providers – Europ Assistance USA and iJET Intelligent Risk Systems

Educational Institutions That May Need These Services:

  • Sponsor cultural and sightseeing school trips abroad for faculty, students and chaperones
  • Sponsor study abroad programs
  • Have extensions programs located overseas, temporarily or permanently
  • Place students or faculty in graduate programs abroad
  • Sponsor exchange student programs
  • Have faculty or other employees who attend conferences, conventions or seminars overseas
  • Have faculty, other employees or students who travel outside the U.S. to do on-site inspections, field engineering studies, field scientific research

Features of Executive Assistance®:

  • Emergency Medical Evacuation/Repatriation Services
  • Medical Assistance Services
  • Emergency Political Evacuation/Relocation Services
  • Personal Assistance Services
  • Travel Assistance Services
  • Concierge Services
  • e-Services – online trip planning and tools

Live Services

Policy holders should review their policy for a complete description of coverage and services.

Medical Assistance Services

  • Emergency medical evacuation – when adequate medical facilities are not available locally
  • Repatriation – to country of which employee is resident/citizen, when medically necessary
  • Hospital admission deposit – USD $10,000
  • Medical monitoring – including regular communication to person designated by employee
  • Dispatch of doctor or specialist – when employee’s condition cannot be adequately assessed
    locally

Personal Assistance Services

  • Pre-trip medical referral information – to multi-lingual doctors and/or addresses and phone numbers
    for hospitals
  • Emergency medication – arrangements for transportation
  • Embassy and consular information
  • Lost document assistance – for replacing important documents such as passports and credit cards
  • Emergency message transmission – to one family member and/or employer
  • Emergency cash advance – Up to $1,000 in local currency for emergencies
  • Access to local attorneys
  • Emergency translation/interpreter services and referrals
  • Benefits verification & claims assistance – to coordinate with overseas claims procedures

Travel Assistance Services (when an employee is hospitalized or evacuated)

  • Return of traveling companion/dependents
  • Return of vehicle to rental agency
  • Emergency family travel arrangements – for family members to join hospitalized employee

Emergency Political Evacuation Services

  • Emergency political evacuation - priority access to global provider.
  • Covered employees and volunteers call emergency phone line manned 24/7 by Europ Assistance
    representatives. Call is immediately transferred to iJET representative.
  • Appropriate professional assist as needed.
  • Repatriation to country of which employee or volunteer is resident/citizen, when necessary.

Concierge Services

  • Pre-Trip Assistance
  • Destination Profiles
  • Epicurean Needs
  • Event Ticketing
  • Floral Services
  • Tee Time Reservations
  • Hotels Accommodations
  • Meet and Greet Services
  • Personalized Retail Shopping Assistance
  • Procurement of Hard-to-Find Items
  • Restaurant Referrals and Reservations
  • Rental Car Reservations and Airline Reservations

e-Services

Global Security Information e-Service

  • Access to iJET's online Trip Briefs and Security, Health and Immunization Reports - real time country-specific reports for 200 cities in 180 countries
  • Access to iJET Alert Headlines - up to the minute top 8 global travel advisories

Global Health Information e-Services

  • Access to Europ Assistance health information by country, including recommended medical facilities
  • Access to Europ Assistance trip preparation guidelines

How the Service Works

Medical, Personal, Legal & Travel Assistance – through Europ Assistance USA

  • Employees and volunteers call emergency phone line manned 24/7 by Europ Assistance representative.  Call immediately transferred to iJET representative.
  • Appropriate professional assists employee or volunteer as needed.

Emergency Political Evacuation – through iJET Intelligent Risk Systems

  • Employees and volunteers call emergency phone line manned 24/7 by Europ Assistance representatives.  Call is immediately transferred to iJET representative.
  • Appropriate professional assists employee or volunteer as needed.