ACE Claims - Notifying a claim

By email

To ensure all matters are dealt with as promptly as possible, our preferred notification method for all new claims is email.  Please email the appropriate address according to the below list:

* Environmental insurance claims frequently require a rapid response. In the first instance please notify Trevor Cottington immediately on +44 745 901 5483 and then by email to claims@acegroupe.com.

By post

You can also notify ACE of a new claim by post to the following address:

ACE European Group Ltd (Claims Dept)
PO Box 4511
Dunstable
LU6 9QA

Additional Information

To ensure the matter is handled as promptly as possible, please provide the following details:

• Your company name
• The class of business to which the new claim relates
• The Policy Number if you know it
• Full contact details of the person within your company to whom enquiries relating to the claim should be directed
• The country in which the loss occurred

You will receive a formal confirmation of receipt within two business days advising you of your claim number and the name of the ACE employee handling your claim.