Experience and expertise: our strengths

We are passionate about our service and our intention is to do right the first time, at all times.

This is why we assign experts dedicated to claims related to each client, allowing us to understand their business and their service’s needs.

In every process, we offer an experienced professional to talk with clients and brokers in order to objectively answer their questions and employ adequate services.

Technical knowledge

Globally, ACE is recognized for operating in areas which require thorough knowledge.

Therefore, we train our employees to make high level decisions in the most varied types of claims.

From our perspective, both great and complex losses and minor events require the same speed in terms of resolution.

The ACE Group also considers that continuous collaboration from external experts is essential to obtain the best results in claims assistance.

Thus, we have enduring relationships with consultants, lawyers, risk engineers, analysts, experts in recovery and other professionals.

Customized solutions

The ACE Group provides creative and customized services in order to achieve the best result in each claims event.

Most importantly, our job is to help clients to resume their activities as soon as possible.

To achieve this, we have heard clients, brokers and experts with the purpose of establishing priorities and adopting a pragmatic approach.

Information Management

Accurate management of information regarding a claim is essential to control risks.

For this reason, ACE provides the client with this data so they can have a precise idea of their losses, adding valuable knowledge to their risk management process.

Global capacity

Business has become global. Incidents may occur anywhere in the world and each solution depends on understanding the local law, culture and language.

The ACE Group has a solid chain of units available in over 50 countries with experts in the provision of the best responses, taking each location into consideration.

Hence, regardless of the location the incident has occurred, we ensure access to qualified professionals with the knowledge necessary to achieve the best results.