Customers
Frequently Asked Questions

To assist you in learning more about ACE and our unsurpassed marine insurance products, below you will find answers to some of the most common questions from customers. If you have other questions or would like additional information, please e-mail us and we’ll be happy to help.

1. Does ACE insure personal watercraft, such as jet ski and waverunner models?

ACE offers a very competitive program for insuring personal watercraft (PWCs) throughout the United States. To learn more, click the Personal Watercraft Insurance link.

2. Will you insure me if I charter my boat?

ACE has comprehensive policies available for boat owners who charter their boats to others for private pleasure purposes, with six passengers or less. Whether you charter your boat occasionally or full time, we have a policy to suit your needs. To learn more, click on Charter Insurance and review the type of charter policies that we have to offer.

3. How do I obtain an insurance quotation?

If you would like to obtain an insurance quote for a boat, yacht or PWC, please use our Find an Agent feature to locate the ACE Recreational Marine specialist agent closest to you, and contact them to request an ACE quote.

4. How do I request a change to my ACE Recreational Marine Insurance policy?

If you need to make a change to your ACE policy, please contact the agent or broker shown on your policy Declarations Page and they will be happy to assist you.

5. What should I do in the event that I have an accident or a loss?

You may either report your claim to your agent or broker, who will take your information and immediately notify us, or you may report your claim directly to ACE Recreational Marine Claims by calling toll-free 800 945-7461. Complete instructions for reporting a claim can be found by clicking Report a Claim.

6. Where do I mail my premium payments?

If you received a bill from your insurance agent or broker, you should remit payment directly to them. If you received a bill from ACE, you should return your payment in the envelope provided. If you do not have the ACE return envelope, please mail your payment along with the remittance stub to:

Please include your policy number on your check.

7. Can you accept credit card or electronic payments?

Yes, you may pay your insurance premium electronically using a credit card or by setting up automatic deductions from your bank account. Click Pay Your Premium to learn more about paying your premium electronically, or call us
toll-free at 800 847-5442 (Monday - Friday 9:00 am to 5:00 pm Eastern Time) if you would prefer to speak with a customer service representative about paying by credit card.

8. How can I check on my payment/billing status?

Please call the ACE Financial Center in Wilmington, Delaware for assistance. The toll-free number is 877 490-7427. You will need to have your ACE policy number available when you call.