Complaints and Dispute Resolution

ACE Insurance Limited takes the concerns of our customers very seriously.

We have detailed complaints handling and dispute resolution procedures in place, which are outlined in our brochure:

Compliments, Complaints & Dispute Resolution – A Guide to Our Procedures

Please download the above brochure, or if you would like us to mail you a copy, please send us a request with your postal address.

Or you can email us at complaints.NZ@acegroupx.com