GLOBAL CLIENT EXECUTIVE PRACTICE
For more information about the ACE Global Client Executive practice, please contact us at global.accounts@acegroupx.com.
The Global Client Executive Practice was established in 2010 to bring ACE’s larger and more sophisticated clients and distribution partners a single point of contact that will enhance ACE’s ability to respond to their needs on a global multi-line basis.
The practice was launched by ACE’s senior leadership team after carefully considering direct client and broker feedback, and has deployed Global Client Executives across North America, Latin America, the U.K., Europe and Asia. It is a key component of ACE’s investment in multinational client satisfaction, and is a part of the ACE Global Accounts division.
Mutually agreed upon performance measures will be established to reflect each client’s requirements. Regular performance touch points with the client will help ensure appropriate and timely service delivery.
This new capability will be provided to specific clients at their discretion and in a manner that fits their preferences.
Benefits for Clients
- Highly Experienced Team: A qualifying client will select a Global Client Executive who will be dedicated exclusively to servicing a limited number of ACE’s highly valued multinational clients. These individuals are carefully selected by ACE for their varied client-focused insurance perspectives and will be located close to clients around the globe
- Understanding Client’s Needs: Acting as a fulltime client resource, the Global Client Executive will seek a deep understanding of each client’s business; what makes the client’s business unique and how the client measures success. Client knowledge development will be achieved through an in-depth study of the client’s business and regular ongoing communication with the client and broker.
- Customized Solution Development: Customized product and service solutions developed in response to client needs will be coordinated on the client’s and broker’s behalf. The Global Client Executive will pull together the entire ACE client team to ensure that all internal points of view are understood and well coordinated
- Consistency of Process: A systematic process approach was taken while building the Global Client Executive operating platform. The goal is to promote consistency of ACE’s client product and service delivery across the globe.
- Client-Centric Performance Measurement: Performance standards for ACE will be mutually agreed to by the client and ACE. Performance measurement will be achieved through specially developed ACE capabilities to ensure timely and complete product and service delivery. Periodic performance touch points with the client and broker are designed to ensure that ACE is meeting expectations. Clients will also be approached directly by the practice leader – and electronically – for feedback on performance and effectiveness of their Global Client Executive performance.
This general product description is informational only. It is neither an offer to sell nor a solicitation to purchase any particular insurance product. Coverages may not be available in all jurisdictions and may be available only through appropriately licensed brokers. Refer to the Licensing Information document for a chart of the jurisdictions in which each ACE Group subsidiary is licensed.