European companies are becoming ever more international in outlook, as globalisation continues and as economic weakness at home drives the search for revenue further afield, especially in emerging markets. But this growing internationalisation exposes them to greater complexity and almost nine out of ten companies in this study say their risk profile is, in turn, becoming more multinational. Achieving consistent, compliant insurance cover is becoming difficult under traditional approaches that depend on a single global policy or a patchwork of uncoordinated local arrangements. A comprehensive multinational programme is usually a better solution. Our study of risk managers across major European markets shows that multinational insurance programmes are now widely held to provide greater consistency of cover, reduce the risk of non- compliance and potentially to help drive down the cost of insurance. Multinational programmes are rapidly becoming the industry standard. Indeed, the most telling statistic for me from this study is that 83% of European risk managers expect to increase their use of multinational insurance programmes over the next three years. In addition to traditional risk areas such as property and casualty, this report highlights a trend among risk managers towards managing specialist and emerging exposures within a multinational programme structure. This is a trend we are certainly seeing at ACE, from business travel and group personal accident risk to directors and officers and environmental liability. Our research also points to some specific areas for improvement. Fewer than 30% of risk managers are currently very satisfied with overall service levels from their insurer in respect of their multinational programmes. Fewer still are very satisfied with claims performance (surely the acid test of any insurance programme), insurer responsiveness to their budgetary pressures, consistency of coverage and availability of effective technology solutions. All of these are areas where ACE continues to invest in building out its multinational proposition, and our recent launch of a new Global Accounts division highlights our focus on providing a consistent and client-focused service, wherever a corporation is based. Ultimately, we also recognise that every good multinational programme is the result of a close partnership between the client, their broker and insurer, and we look forward to working with intermediaries and risk managers across Europe – and beyond – to meet their evolving needs.
So here’s the story so far. Given the lack of any meaningful attempt to harmonize insurance regulation worldwide, clients and brokers are rightly demanding a greater measure of certainty when insuring their ever more sophisticated and growing global portfolio of risks. Much of that certainty revolves around asking the right questions and making the right judgment calls when designing a multinational insurance programme. More specifically, up until now, the parties involved have understandably focused on the need to insure their local exposures with a local policy and then supplementing it (when appropriate) with a parent policy for those risks, which cannot be insured in a given jurisdiction.
Multinational corporations have long known that traditional avenues of insurance-risk transfer can be efficiently supplemented by “risk financing” rather than self-insurance. Techniques such as the use of large deductibles and self-insured retentions, or the use of a captive (re)insurer are commonplace amongst astute multinational corporations. Captives, in particular, are increasingly seen as an effective risk management option both for organisations that seek cross-border insurance coverage, and for those seeking to insure difficult-to-place risks. Over the past three years, 70% of European risk managers confirm that they have increased their use of captive insurance arrangements.1
European companies are becoming ever more international in outlook, as globalisation continues and as economic weakness at home drives the search for revenue further afield, especially in emerging markets. But this growing internationalisation exposes them to greater complexity and almost nine out of ten companies in this study say their risk profile is, in turn, becoming more multinational.
Achieving consistent, compliant insurance cover is becoming difficult under traditional approaches that depend on a single global policy or a patchwork of uncoordinated local arrangements. A comprehensive multinational programme is usually a better solution. Our study of risk managers across major European markets shows that multinational insurance programmes are now widely held to provide greater consistency of cover, reduce the risk of non- compliance and potentially to help drive down the cost of insurance.
Multinational programmes are rapidly becoming the industry standard. Indeed, the most telling statistic for me from this study is that 83% of European risk managers expect to increase their use of multinational insurance programmes over the next three years.
In addition to traditional risk areas such as property and casualty, this report highlights a trend among risk managers towards managing specialist and emerging exposures within a multinational programme structure. This is a trend we are certainly seeing at ACE, from business travel and group personal accident risk to directors and officers and environmental liability.
Our research also points to some specific areas for improvement. Fewer than 30% of risk managers are currently very satisfied with overall service levels from their insurer in respect of their multinational programmes. Fewer still are very satisfied with claims performance (surely the acid test of any insurance programme), insurer responsiveness to their budgetary pressures, consistency of coverage and availability of effective technology solutions.
All of these are areas where ACE continues to invest in building out its multinational proposition, and our recent launch of a new Global Accounts division highlights our focus on providing a consistent and client-focused service, wherever a corporation is based. Ultimately, we also recognise that every good multinational programme is the result of a close partnership between the client, their broker and insurer, and we look forward to working with intermediaries and risk managers across Europe – and beyond – to meet their evolving needs.
To indemnify or not to indemnify, is this really the question? This is the issue that global enterprises frequently debate when considering the liabilities of their directors and officers. But this perspective may be more representative of the company’s obligations and may not fully represent that of its directors or officers. What an individual director should be asking is “Am I actually indemnified or am I not?”