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ACE Perspectives: Multinational Risk

European companies are becoming ever more international in outlook, as globalisation continues and as economic weakness at home drives the search for revenue further afield, especially in emerging markets. But this growing internationalisation exposes them to greater complexity and almost nine out of ten companies in this study say their risk profile is, in turn, becoming more multinational. Achieving consistent, compliant insurance cover is becoming difficult under traditional approaches that depend on a single global policy or a patchwork of uncoordinated local arrangements. A comprehensive multinational programme is usually a better solution. Our study of risk managers across major European markets shows that multinational insurance programmes are now widely held to provide greater consistency of cover, reduce the risk of non- compliance and potentially to help drive down the cost of insurance. Multinational programmes are rapidly becoming the industry standard. Indeed, the most telling statistic for me from this study is that 83% of European risk managers expect to increase their use of multinational insurance programmes over the next three years. In addition to traditional risk areas such as property and casualty, this report highlights a trend among risk managers towards managing specialist and emerging exposures within a multinational programme structure. This is a trend we are certainly seeing at ACE, from business travel and group personal accident risk to directors and officers and environmental liability. Our research also points to some specific areas for improvement. Fewer than 30% of risk managers are currently very satisfied with overall service levels from their insurer in respect of their multinational programmes. Fewer still are very satisfied with claims performance (surely the acid test of any insurance programme), insurer responsiveness to their budgetary pressures, consistency of coverage and availability of effective technology solutions. All of these are areas where ACE continues to invest in building out its multinational proposition, and our recent launch of a new Global Accounts division highlights our focus on providing a consistent and client-focused service, wherever a corporation is based. Ultimately, we also recognise that every good multinational programme is the result of a close partnership between the client, their broker and insurer, and we look forward to working with intermediaries and risk managers across Europe – and beyond – to meet their evolving needs.

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