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How to Report an International Advantage® Product Claim

In the event of a claim, suit or loss under your Policy, contact your agent or broker. To report a claim, occurrence, accident, suit, loss or injury to us, in accordance with and as provided in the respective coverage parts of your Policy, please use any of the following methods, and please provide the information listed below, as well as any information your Policy requires.

PLEASE NOTE: Policyholders must notify ACE USA within 90 days of an Accident or Loss. If notice cannot be given within that time, it must be given as soon as reasonably possible. This notice should identify the Policyholder Name, Policy Number, Description Of Loss and Insured Contact Name and Details (Phone, Email, etc.).

To report claims associated with an International Advantage® policy:

To Report Liability Claims:

Email: USI-FirstNoticeofLoss@acegroupx.com (this email is for new claims reporting only)
Fax:  866-635-5687

Postal Mail
ACE USA – Foreign Casualty Claims
P.O. Box 5116
Scranton, PA 18505-0546

The ACE USA – Foreign Casualty Claims Unit is located in Wilmington, DE. To contact the claims department by phone during normal business hours or to report a claim, call toll free 866 809-0396.

To Report  Kidnap and Extortion Claims:

Notification must be made to the Company in compliance with the notice provisions of the policy. Notification should be made to:

Henry Minissale, ACE USA – Claims
P.O. Box 5108, Scranton, PA 18505-0525

Telephone: 215 640 -2641
Fax: 215 640- 5474

To Report Property Claims:

Email: propertyfirstnotices@acegroupx.com (this email is for new claims reporting only)
Fax: 866 635-5687

Postal Mail
ACE USA – U.S. International Property Claims
P.O. Box 5515
Scranton, PA 18505-0545

To contact the claim department during normal
business hours EST call 800 433-0385.

Emergency after hours:  800 523-9254 in the
U.S. or 770 810-1130 outside of the U.S.

To Report Defense Base Act Claims:

The employer is required to complete and submit the LS202 form to the Department of Labor within 10 days of being notified of the accident.  Failure to file within the required timeframe may subject the employer to civil penalties up to $11,000. Such penalties are assessed by the District Director. Such failure also extends the time limitation for an employee to file a claim. The time to file a claim does not begin to run until the employer has filed the Form LS-202 with the OWCP.

Mailing addresses for the Department of Labor can be found at: http://www.dol.gov/owcp/dlhwc/lscontactmap.htm

DBA claims can be submitted to ACE by using the following methods:

1.    Online submission via Claim Capture

    • 1st Time Users: Please email dba.claims@esis.com
    • Provide your First & Last Name, Phone Number and Email Address as well as Company Name
    • User ID and Passwords will be sent
    • Once the account is set up: Go to: www.claimcapture.com
    • Enter your login information and follow the instructions to submit your claim to Ace/ESIS Claims
    • You will receive a confirmation email with a copy of the LS202 for your records and submission to the Department of Labor

2.    Alternative Submission Methods
Complete the LS202 (which can be found on the Department of Labor website at http://www.dol.gov/owcp/dlhwc/ls-202.pdf.  Scan or print the completed document and submit it to ACE Claims using email or fax (below). 

    • Email: dba.claims@esis.com  (this is the most expedient method)
    • Fax: 1.800.336.0408 within the US or 1.813.281.1354 outside of the US

Mailing address for any items which cannot be sent by e-mail or  faxed: 

ESIS - DBA Claims
P.O. Box 31133
Tampa, Fl. 33631-3133

3.    Telephonic Claim Reporting

    • Domestic Phone Number: 1-888-735-4615
    • International Phone Number : 1-413-858-4250
    • Please notify the customer service rep you are calling to report DBA claim

For Claims Questions: The Defense Base Act Claims Department is located in Tampa, Florida.  Call 800 367-5189 (press 5) during normal business hours

Emergency After Hour Assistance:
For emergency medical evacuations and for after hour urgent claim matters, call: 866 373-0633 within the U.S. / 267 350-6483 outside of the U.S.